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Refund & Cancellation Policy

Effective Date: 01/10/2026Last Updated: 01/10/2026

Nothing in this Policy is intended to remove, restrict, or waive any mandatory rights or remedies that cannot legally be excluded under applicable Indian law.

1. No-Refund Policy

Course fees are non-refundable once payment is made and enrolment is confirmed. Students are advised to review all course details, schedule, duration, batch format, and inclusions before making payment. This policy exists because course planning, teacher allocation, batch scheduling, and resource preparation begin upon enrolment.

2. Change of Mind

If a student changes their mind after enrolment, the course fee remains non-refundable. Students are encouraged to contact the Fluenciel team with any questions or concerns before completing their payment.

3. Missed Classes

Missed classes, whether due to personal reasons, scheduling conflicts, illness, travel, or other commitments, do not qualify for a refund or fee adjustment. Students are expected to attend their scheduled classes. Fluenciel is not responsible for classes missed by the student.

4. Rescheduling

Class rescheduling may be possible in certain circumstances, subject to teacher availability and the applicable course terms. Rescheduling is not guaranteed. Requests for rescheduling should be communicated to the Fluenciel team as early as possible.

5. Course Transfer

Course enrolments are non-transferable to another person unless explicitly agreed upon in writing by Fluenciel. Transferring a course to a different programme or level may be considered on a case-by-case basis, subject to availability and applicable terms.

6. Change of Batch

A batch change may be possible in certain circumstances, depending on availability and the specific course terms. Batch changes are not guaranteed. Students should contact the Fluenciel team to discuss any batch change requests.

7. Course Cancellation by Fluenciel

In the unlikely event that Fluenciel cancels a course or programme before it begins, students will be offered either a full refund or the option to transfer to an equivalent programme, at Fluenciel's discretion. If a course is discontinued after it has commenced, Fluenciel will provide a proportionate resolution, which may include access to remaining sessions, transfer to another batch, or a partial adjustment, as determined on a case-by-case basis.

8. Teacher Changes

Fluenciel reserves the right to assign, reassign, or change the teacher or instructor for any class, batch, or programme at any time. Teacher changes do not constitute grounds for a refund.

9. Examination and Immigration Plans

Fluenciel provides French language education and examination preparation. Course fees are paid for the educational service itself. Changes to a student's examination plans, immigration timeline, visa application, travel plans, university admission, or personal circumstances after enrolment do not qualify for a refund.

10. Technical Problems

Students are responsible for ensuring they have a stable internet connection, a functioning device, and a suitable learning environment for online classes. Technical problems on the student's end, including internet outages, device failures, software issues, or power interruptions, do not qualify for a refund. If Fluenciel experiences a technical issue that prevents a class from being conducted, the class will be rescheduled at no additional cost.

11. Promotional and Discounted Courses

Courses purchased under promotional offers, discounts, scholarships, or special pricing are subject to the same non-refundable policy. Additional restrictions may apply to promotional or discounted enrolments as specified at the time of the offer.

12. Duplicate or Erroneous Payments

If a student makes a genuine duplicate payment or an erroneous overpayment, Fluenciel will verify the transaction and process a refund for the duplicate or excess amount. Students must notify Fluenciel of any duplicate or erroneous payment promptly. Refunds for verified duplicate or erroneous payments will be processed within a reasonable timeframe.

13. Payment Disputes and Chargebacks

Students agree to contact Fluenciel Language Studio directly to resolve any payment concerns before initiating a chargeback or dispute with their bank or payment provider. Initiating a chargeback without first attempting resolution with Fluenciel may result in suspension of the student's access to the course and associated services.

14. Legal Rights

Nothing in this Policy is intended to override, restrict, or exclude any rights or remedies available to consumers under the Consumer Protection Act, 2019, the Information Technology Act, 2000, or any other applicable Indian law that cannot legally be waived or excluded by agreement. Where any provision of this Policy conflicts with mandatory provisions of applicable law, the applicable law shall prevail to the extent of such conflict.

15. Contact Us

For any questions regarding this Refund & Cancellation Policy, or to discuss a specific situation, please contact Fluenciel Language Academy.

Related Academy Policies:

Payment Policy & Flexible Payment Options•Privacy Policy•Terms & Conditions